Privacy Policy

This Privacy Policy describes how [SunOrbit / PropTech] (“we”, “us”, “our”, or the “Company”) collects, uses, stores, shares, and protects your personal information when you use our website, mobile applications (Android and iOS), and related services (collectively, the “Platform”).

By accessing or using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

If you have any questions about this Privacy Policy, you may contact us using the details above.

2. Information We Collect

We collect the following categories of information:

2.1 Personal Information

  • Full name
  • Mobile number
  • Email address
  • Residential address
  • Date of birth (if required for verification)
  • Profile information

2.2 Identity & Verification Documents (If Uploaded)

For home loans, property services, or compliance purposes, you may voluntarily upload:

  • PAN card
  • Aadhaar card or other government ID
  • Bank statements
  • Salary slips
  • Property documents
  • Photographs or self-uploaded documents

2.3 Financial & Transaction Information

  • Loan application details
  • Payment transaction references
  • Bank or lender details for processing services

We do not store full debit/credit card numbers. Payments are processed securely by third party payment gateways.

2.4 Device & Usage Information

  • Device type, model, and operating system
  • App version
  • IP address
  • Log files, crash reports
  • Usage activity and interaction data

2.5 Location Information

  • Approximate location based on IP address
  • Precise location only if you explicitly grant permission in the app

2.6 Cookies & Tracking Technologies

We use cookies and similar technologies on our website to:

  • Remember user preferences
  • Analyze traffic and usage
  • Improve user experience

Please see our Cookie Policy at /cookies for more information.

3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Process home loan and property-related requests
  • Verify identity and documents
  • Connect you with banks, lenders, builders, or partners
  • Process payments and generate invoices/receipts
  • Communicate with you (service updates, support, notifications)
  • Improve platform performance and user experience
  • Detect fraud and prevent misuse
  • Comply with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal data based on:

  • Your consent
  • Performance of a contract (providing services you request)
  • Compliance with legal obligations
  • Legitimate business interests (platform improvement, fraud prevention)

5. Sharing of Information

We may share your information with:

  • Banks and Financial Institutions (for loan processing)
  • Payment Gateway Providers (for secure payments)
  • Cloud Hosting Providers (for data storage and platform operations)
  • Identity Verification Providers
  • Analytics & Crash Reporting Services
  • Legal or Regulatory Authorities when required by law

We do not sell your personal data to third parties.

6. Data Storage & International Transfers

Your data may be stored on servers located in India or other countries where our service providers operate.

We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services
  • Meet legal, regulatory, tax, and compliance requirements
  • Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Withdraw consent (where applicable)
  • Request data portability
  • Object to certain processing activities

You may exercise these rights by contacting us at: support@sunorbit.in

9. Data Security

We implement reasonable technical and organizational security measures, including:

  • Encryption in transit (SSL/TLS)
  • Access controls
  • Secure cloud infrastructure
  • Regular monitoring and audits

However, no method of transmission over the internet is 100% secure.

10. Third-Party Links & Services

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.

11. Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Platform constitutes acceptance of the updated policy.

13. Grievance Officer & Complaints (India IT Rules)

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer details are:

Name: Milind Pathak

Email: support@sunorbit.in

Phone: +91-8767422247

Address: B 702, YashOne Hinjewadi, Maan Road, Pune

Complaints will be acknowledged within 72 hours and try to resolve within 30 days.

14. Contact Us

For privacy-related questions, contact:

Email: hello@sunorbit.in

Support: support@sunorbit.in

Address: B 702, YashOne Hinjewadi, Maan Road, Pune